Diyar United Company announces a vacancy in Kuwait تعلن شركة الديار المتحدة عن وظيفة شاغرة في الكويت - - الكويت

وصف الوظيفة

Kuwait Jobs Today Diyar United  Company announces new job opportunities. Are you looking for job opportunities in Kuwait? Diyar United  Company announces the opening of recruitment for many jobs in various specializations in Kuwaiton today's date. These opportunities are available to all nationalities. Learn about the available jobs and how to apply through the following advertisement.

Required jobs in Diyar United  company and their details:

IT Helpdesk Supervisor- Kuwait

About the job

A. Job Purpose:
Manage a client IT Helpdesk Operation and lead a team of IT helpdesk agents.

B. Accountabilities:

Manage, develop and lead a IT Helpdesk Service team focused on delivering best in class customer service focused on first time resolution and customer retention.
Responsible and accountable for the successful delivery of the agreed targets, budgets and goals.
Create a Customer Service function that continually aspires to achieve excellence in all areas.
Provide motivational and inspirational leadership to diverse teams with varied skills and abilities, responsible for all aspects of customer service.


Responsible for drive performance to exceed agreed customer services levels and continually push the barriers to deliver improvements in customer service and reduction in operating expenses.
Hand professional IT standards and protocols for IT helpdesk operations/ communications.
Train IT Helpdesk teams .
Responsible for IT/ helpdesk service level agreements and reports .
IT and Helpdesk sounds/ Ticketing System/ ITL Framework .
Can be accountable for IT technical escalation and troubleshooting related to end users .
Achieve exceed expectation report of IT helpdesk efficiency and client service .

C. Qualifications:

Have necessary skills to configure and manage BMC Service or equivalent Desk application.
Experience in diagnosing and solving computer related problems (Hardware & Software)
Experience in supervising and managing the Helpdesk staff.
ITIL implementing and operating experience is a must.
ISO20000 Implementing is preferable.
 

How to apply for jobs

To apply for the aforementioned jobs, you can follow these steps:

  1. To go to the application page. (Job opportunities for Diyar United Company)
  2. Click on a job title to view details.
  3. Please click the Easy Apply button at the top of the page.
  4. Enter the required information in the pop-up screens.
  5. Click Review to review the form.

Source and additional details

  • Job source: The official website of the company
  • Posted Date: 13-3-2024 (Please check the date before applying).
  • Required Nationalities: All nationalities.

تذكير هام جدا! ان لم تكن هذه الوظائف مناسبة لك .. يمكن الاطلاع علي 2000 وظيفة خالية فى الكويت اليوم مقسمة بالتخصصات من الرابط التالى وظائف خالية فى الكويت اليوم

متطلبات الوظيفة

  • سنوات خبره

    غير محدد

  • الجنس المطلوب

    غير محدد

  • اللغة الانجليزية

    أساسيات

  • السن المطلوب

    غير محدد

  • المستهدفين

    غير محدد

  • نوع التعاقد

    غير محدد

  • المستوى المهنى

    غير محدد

  • المستوى التعليمى

    غير محدد

  • الجنسيات المطلوبة :

    غير محدد

  • مايكروسوفت أوفيس

    جيد جدا

الراتب ونوع العمل

  • المرتب

    غير محدد

  • نوع التوظيف

    غير محدد

مميزات الوظيفة

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